Here’s all the boring but important legal and accounting stuff, which is normally reduced to fine print.
Gothenburg Tours is owned and operated by Yāree AB, Tax-# SE556810914301. Yāree AB will issue all invoices.
Payment Policy
1. Payment Methods:
- We accept the following payment methods: credit card using Bambora/Worldline online payments (all major credit & debit cards) and bank transfers.
2. Deposit Requirements:
- A non-refundable deposit of 20% of the total tour cost is required at the time of booking to secure your reservation.
3. Final Payment:
- The remaining balance is due 15 days before the scheduled tour date.
- For bookings made within 15 days of the tour date, full payment is required at the time of booking.
4. Payment Confirmation:
- Upon receipt of your deposit and final payment, you will receive a confirmation email with the details of your booking.
5. Late Payments:
- Please note that payment prior to the tour date is required.
- Late payments are not accepted unless there is a written agreement with established partners. We apply a 10-day payment period after invoicing.
- Late fees for invoices issued after tours are applicable according to Swedish Law.
6. Currency:
- All payments must be made in Swedish Krona (SEK).
7. Taxes and Fees:
- All prices include applicable taxes and fees unless otherwise stated.
8. Refunds:
- Refunds will be processed according to our cancellation and refund policy. Approved refunds will be issued to the original payment method within 14 days of cancellation.
9. Dispute Resolution:
- In case of any payment disputes, please get in touch with us at info@gothenburgtours.se. We will work with you to resolve the issue promptly.
- Any legal disputes arising from this agreement must be resolved in the Gothenburg District Court, Sweden, and will be governed by Swedish law.
10. Additional Charges:
- Any additional services requested during the tour (e.g., extra activities, meals) that were not included in the invoice must be paid for by the client at the time of service.
Cancellation and Refund Policy
1. Cancellation Window:
- More than 30 days before the tour date: Full refund.
- 15 to 30 days before the tour date: 50% refund.
- Less than 15 days before the tour date: No refund.
2. Non-refundable Deposit:
- A deposit of 20% of the total tour cost is required to secure your booking. This deposit is non-refundable.
3. Rescheduling:
- Rescheduling is allowed up to 30 days before the tour date at no extra charge, subject to availability.
- Rescheduling within 30 days of the tour date may incur additional fees.
4. Special Circumstances:
- Full refunds will be issued in the event of tour cancellation due to severe weather, natural disasters, or other emergencies as determined by the tour provider.
5. Administrative Fees:
- A processing fee of SEK 500 will be deducted from all refunds.
6. Notification Requirements:
- All cancellations and rescheduling requests must be submitted in writing via email to info@gothenburgtours.se.
7. Late Arrivals and No-Shows:
- No refunds will be issued for late arrivals or no-shows. It is the customer’s responsibility to arrive at the designated meeting point on time.
8. Partial Refunds:
- If a tour is cut short at the request of the customer, no partial refunds will be given.
9. Refund Process:
- Approved refunds will be processed within 14 days of the cancellation notice.